Support Tickets
Questions and problems raised by members. Work the queue by status, and watch the SLA clock on anything that is due soon.
| Category | Assignee | Status | Actions | ||||
|---|---|---|---|---|---|---|---|
| Urgent |  Commission for last week missing from my wallet#4821 · Chloe Anderson |
Payouts |  Alex Morgan |
Overdue 2h | Today, 13:42 | Open | |
| High |  Cannot upload KYC passport photo (error 413)#4819 · Marcus Reyes |
KYC |  Priya Nair |
Due in 3h | Today, 12:15 | Open | |
| Medium |  How do I upgrade from Silver to Gold mid-cycle?#4818 · Elena Petrova |
Packages |  Daniel Carter |
Due in 1d | Today, 10:03 | Open | |
| High |  Referral link shows the wrong sponsor name#4815 · Noah Fischer |
Account |  Liam O’Connor |
Due in 5h | Today, 09:30 | Open | |
| Low |  Invoice INV-20418 needs a company VAT number#4812 · Oliver Hayes |
Billing | Unassigned | Due in 2d | Oct 21, 17:22 | Open | |
| Urgent |  Payout PAY-3108 stuck in processing for 4 days#4809 · Aisha Rahman |
Payouts | Alex Morgan |
Paused | Oct 21, 16:48 | Pending | |
| High |  Two-factor code not arriving by SMS#4806 · Lucas Moreau |
Account | Priya Nair |
Paused | Oct 21, 11:05 | Pending | |
| Medium |  Rank bonus calculation question for Q3#4801 · Hannah Weber |
Commissions | Daniel Carter |
Paused | Oct 20, 11:05 | Pending | |
| Medium |  Webinar replay link returns a 404 page#4793 · Zoe Whitaker |
Materials | Liam O’Connor |
Met in 3h 12m | Oct 18, 10:22 | Resolved | |
| Medium |  Update bank details for weekly payouts#4787 · Ethan Brooks |
Payouts | Priya Nair |
Met in 55m | Oct 16, 14:09 | Resolved | |
| Low | NK Request to merge two member accounts#4774 · Nadia Kowalski |
Account |  Mia Thompson |
Met in 1d 2h | Oct 15, 09:44 | Closed | |
| Low | TH Closing my account after the 90-day term#4770 · Tariq Hassan |
Account | Mia Thompson |
Met in 6h 40m | Oct 14, 09:12 | Closed | |
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