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Service Reports

Analyze service demand, work order performance, SLA compliance, technician productivity, and customer outcomes.

Service Reports

Report Filters

Service Requests

1,284

+8.2% vs prev.

Work Orders

946

+12.4% vs prev.

Completed

918

+9.6% vs prev.

SLA Compliance

94.8%

+3.1% vs prev.

First-Time Fix

87.6%

-1.2% vs prev.

Customer Satisfaction

4.7 / 5

+0.3 684 reviews

Service Lifecycle

Requests → Assignment → Dispatch → Work Order → Resolution → Closure, with stage conversion.

71.5% request-to-closure 366 dropped

    Largest drop: Assignment → Dispatch loses 129 requests (10.9%), mostly parts-pending jobs.

    Avg. cycle time: 4h 18m from request to resolution, 12.8% faster than the previous period.

    Closure quality: 97% of resolved jobs closed without rework; 28 remain open for customer sign-off.

    SLA Performance

    Compliance, regional split and trend.

    94.8%

    SLA Met

    • SLA Met897
    • At Risk14
    • Breached35
    • Target 95% · Gap -0.2%

    Regional Comparison

    Service Demand

    Requests, work orders and completed jobs by period and category.

    Requests Work Orders Completed Jobs

    Demand by Service Category

    1,284 requests

    Technician Performance

    Assigned, completed, first-time fix, resolution time, SLA and rating.

    Technician performance
    Technician Assigned Completed First-Time Fix Avg Resolution SLA Rating Actions

    Customer Service Performance

    Requests, completion, repeat requests, complaints and satisfaction.

    Customer service performance
    Customer Requests Completed Repeat Complaints Satisfaction Status

    Operational Exceptions

    Items that need review this period.