Throughput / service health
Service Operations Overview
Completed
684
Requests
218
Avg. cycle
2h 18m
Escalated
07
Dashboard
The field is moving. Here is the signal that matters before the next dispatch decision.
Network pulse / 09:42
94.8%
SLA compliance is one point below target. North zone is carrying the pressure.
Active jobs
+12.4%128
38 working · 64 moving
Field technicians
+5.2%86 / 112
76.8% utilization
SLA compliance
+2.8%94.8%
7 jobs at risk
Workforce attendance
+1.8%92.6%
231 present · 12 absent
Service revenue
+18.4%$248.6K
$31.4K pending · MTD
Throughput / service health
Completed
684
Requests
218
Avg. cycle
2h 18m
Escalated
07
People / capacity
Shift coverage
Present
231
On leave
07
New joiners
04
Live dispatch / 14 active zones
Dispatch queue · Tuesday, 24 Sep
Service quality / field output
Needs attention
AI workforce insights
12
jobs may need additional technician capacity
3
technicians are currently under-utilized
5
jobs are at risk of SLA breach
$4.2K
est. overtime cost if unresolved today
Zone pressure forecast
Recommended action
Reassign 2 nearby technicians to high-priority jobs.
Live log
Vehicles / assignments
21
Active
4
Maintenance
3
Idle
Stock / procurement
Post-service surveys
4.7
/ 5.0 · 312 reviews