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Ticket #4821

Edit ticket #4821

Change who owns the ticket, how urgent it is and where it is routed. The conversation itself stays untouched.

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Commission for last week missing from my wallet #4821 · Chloe Anderson · Created Oct 21, 2026, 17:58
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Ticket properties

How the ticket is routed, prioritised and tracked.

StatusPending pauses the SLA clock until the member replies.
PrioritySets the reply and resolution targets shown on the right.
AssigneeThe agent who owns the reply.
CategoryRoutes the ticket to the right queue.

Pick a category so the ticket reaches the right team.

TagsComma separated. Used for search and reports.
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