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Support Tickets

Questions and problems raised by members. Work the queue by status, and watch the SLA clock on anything that is due soon.

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Tickets

Support tickets with priority, requester, category, assignee, SLA, last update and status
Category Assignee Status Actions
Urgent
Commission for last week missing from my wallet#4821 · Chloe Anderson
 Payouts Alex Morgan Overdue 2h Today, 13:42 Open
High
Cannot upload KYC passport photo (error 413)#4819 · Marcus Reyes
 KYC Priya Nair Due in 3h Today, 12:15 Open
Medium
How do I upgrade from Silver to Gold mid-cycle?#4818 · Elena Petrova
 Packages Daniel Carter Due in 1d Today, 10:03 Open
High
Referral link shows the wrong sponsor name#4815 · Noah Fischer
 Account Liam O’Connor Due in 5h Today, 09:30 Open
Low
Invoice INV-20418 needs a company VAT number#4812 · Oliver Hayes
 Billing Unassigned Due in 2d Oct 21, 17:22 Open
Urgent
Payout PAY-3108 stuck in processing for 4 days#4809 · Aisha Rahman
 Payouts Alex Morgan Paused Oct 21, 16:48 Pending
High
Two-factor code not arriving by SMS#4806 · Lucas Moreau
 Account Priya Nair Paused Oct 21, 11:05 Pending
Medium
Rank bonus calculation question for Q3#4801 · Hannah Weber
 Commissions Daniel Carter Paused Oct 20, 11:05 Pending
Medium
Webinar replay link returns a 404 page#4793 · Zoe Whitaker
 Materials Liam O’Connor Met in 3h 12m Oct 18, 10:22 Resolved
Medium
Update bank details for weekly payouts#4787 · Ethan Brooks
 Payouts Priya Nair Met in 55m Oct 16, 14:09 Resolved
Low
NK
Request to merge two member accounts#4774 · Nadia Kowalski
 Account Mia Thompson Met in 1d 2h Oct 15, 09:44 Closed
Low
TH
Closing my account after the 90-day term#4770 · Tariq Hassan
 Account Mia Thompson Met in 6h 40m Oct 14, 09:12 Closed